Shipping Policy

  1. Order Processing Time
    Orders will be processed within 1 to 3 business days following successful payment.
    Order processing takes place Monday through Friday, excluding weekends and public holidays.
    Orders submitted after 4:00 PM on Friday will be processed on the following Monday.
    Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and delivery details.
    Please note that order processing time and shipping transit time are two distinct concepts.
  2. Shipping Destinations
    Currently, we offer shipping services to customers located in the United States and Canada.
    The range of available shipping destinations may vary depending on the service coverage areas of our partner carriers. If you are unable to select your region during checkout, it indicates that shipping service is currently unavailable for that destination.
  3. Estimated Delivery Time
    Estimated delivery times vary depending on the destination.
    United States
    Estimated Delivery Time: 7–12 business days
    Canada
    Estimated Delivery Time: 7–12 business days

The delivery times listed above are estimates; actual delivery times may vary due to factors such as customs clearance, weather conditions, or carrier delays.

  1. Shipping Fees

All orders qualify for free shipping.

  1. Order Tracking

Once your order has shipped, you will receive a tracking number via email.

It may take 2 to 5 business days for tracking information to update, depending on the carrier’s processing speed.

  1. Delivery Delays or Lost Packages

Although we partner with trusted shipping providers, delivery delays may still occur due to the following reasons:

Customs inspections

Adverse weather conditions

Service disruptions by the shipping carrier

Seasonal peaks in demand

If your order does not arrive within the estimated timeframe, please contact our customer service team for assistance.

  1. Incorrect Shipping Address

It is the customer’s responsibility to provide accurate shipping information during checkout. If an incorrect or incomplete address is provided and the order has already been shipped, we may be unable to modify the delivery address.

If a package is returned due to incorrect address information, additional shipping fees may apply for reshipment.

8 Contact Us

NINGBO TOPFOREVER IMP&EXP CO. LTD

Phone: +86 18094544411

Email: support@top4ever.us

Address: South 1-46, No. 273, Zhaohui Road, Yinzhou District, Ningbo, CHINA 999001